Terms of Service

1. What the Service is (and is not)

Kindrie lets you chat with fictional AI companions ("Companions") on the web and, if you opt in, by SMS. Companions are software. They are not people, they are not conscious, and everything they say, remember and send, including pictures, is generated by artificial intelligence.

Companions can be warm, funny and attentive, and they can also be wrong. Nothing a Companion says is professional advice of any kind. The Service is not a medical, psychological, legal or financial service and is not a substitute for care from a qualified human professional.

If you are thinking about harming yourself or someone else, or you are in danger, contact your local emergency number or a crisis line immediately. Companions are designed to encourage you to seek real help in those moments, but they cannot provide it.

2. Who can use the Service

You must be at least 18 years old, or the age of majority where you live if that is higher, to create an account or use the Service. By using the Service you represent that this is true. We may ask you to verify your age and we will suspend or delete accounts we reasonably believe belong to minors.

You must not use the Service if you are barred from doing so under the laws of your country, or if we have previously terminated your account.

3. Your account

You need an account to use the Service. Keep your password confidential and tell us promptly if you believe your account has been accessed without permission. You are responsible for activity that happens through your account.

Give us accurate information and keep it current. One person, one account. Accounts are personal and may not be sold, shared or transferred.

4. Subscriptions, billing and cancellation

The Service offers a free plan and paid subscription plans. Each plan's price, message, picture and SMS allowances and other limits are described on our pricing page and may change over time. Allowances reset daily or monthly as stated and unused allowances do not roll over.

Paid plans renew automatically at the end of each billing period at the then-current price until you cancel. Payments are processed by Paystack. By subscribing you authorise Paystack to charge your chosen payment method on each renewal. We do not store your full card details.

You can cancel at any time from your account page or through the Paystack subscription management link we provide. Cancellation stops future renewals; you keep your paid features until the end of the period you have already paid for. Downgrading to the free plan may reduce the memories, pictures and history available to you.

We may change subscription prices. If we raise the price of your plan we will notify you at least 30 days before the change takes effect at your next renewal, and you may cancel before then.

Taxes: prices may exclude VAT or other taxes, which will be added where required by law.

5. Refunds

Because the Service delivers digital content immediately, subscription fees are generally non-refundable. As an exception, if you request a refund within 7 days of your first payment for a plan and you have used fewer than 50 messages and no pictures or SMS during that period, we will refund that payment in full.

If you live in the European Union, the United Kingdom or another jurisdiction that grants a statutory right of withdrawal for digital services, you have 14 days from purchase to withdraw. By starting to use paid features immediately you ask us to begin providing the Service during that period and acknowledge that a refund may be reduced proportionally to the Service already provided.

No refunds are given for accounts terminated for violating these Terms, for time you did not use the Service, or for changes we make to features or Companions.

6. SMS texting

If you verify a phone number and enable texting, Companions may send you SMS and MMS messages, including messages they initiate on their own (“proactive messages”), within the frequency and quiet-hours settings you choose. Message and data rates from your carrier may apply.

You consent to receiving these automated messages. Consent is not a condition of purchase. You can stop at any time by replying STOP to any message, by turning SMS off in your account, or by removing your phone number. Reply HELP for assistance. Delivery depends on your carrier and we cannot guarantee that every message arrives.

Do not enable texting on a phone number that is not yours or that is shared with a minor.

7. Content you provide

You own the messages and other content you submit to the Service (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free licence to store, process, reproduce and adapt Your Content to the extent needed to operate, secure and improve the Service, including building your Companion's memory and generating replies and pictures for you. This licence ends when Your Content is deleted from our systems, except for copies we must keep for legal or safety reasons.

We do not use your private conversations to train general-purpose AI models, and we contractually require the AI providers we use not to do so either. See the Privacy Policy for details.

You are responsible for Your Content. Do not submit content you do not have the right to share, and think carefully before sharing sensitive personal information; a Companion will remember it.

8. Companions, generated content and pictures

Replies, memories and pictures created by Companions (“Generated Content”) are produced by AI models and may be inaccurate, repetitive, or similar to content generated for other users. We grant you a personal, non-commercial, non-transferable licence to view, save and share Generated Content created in your account. Companion names, personalities, appearances and the software that produces them remain our property.

All pictures are of fictional adult Companions and are fully clothed and non-explicit. The Service does not offer, and will not generate, sexually explicit imagery, imagery of real people, or any sexual content involving minors, and no plan or setting changes this.

You may not use Generated Content to impersonate a real person, to deceive others into believing it is real, to train or fine-tune other AI models, or in any way that violates Section 9.

9. Acceptable use

You agree not to, and not to attempt to:

• use the Service if you are under 18, or involve, depict or refer to a minor in any sexual context; we report child sexual abuse material to the relevant authorities;
• configure or prompt a Companion to represent or impersonate a specific real person without that person's written consent;
• use the Service to harass, threaten, defraud or harm any person, or to plan or promote violence or illegal activity;
• use the Service to generate spam, malware, or content that infringes anyone's intellectual property or privacy rights;
• access the Service by automated means, scrape it, probe or overload our systems, or circumvent usage limits, safety systems or content rules;
• reverse engineer, copy or resell the Service, the Companions or the models behind them, or use outputs to build a competing product;
• share your account, or use another person's account, phone number or payment method without permission.

10. Safety and moderation

We use automated systems and, where necessary, trained staff to detect content and behaviour that violates these Terms or endangers anyone. Automated checks run on every message. Human review is limited to flagged content and support requests, and is subject to strict access controls.

We may remove content, limit features, or suspend or terminate accounts that breach these Terms, without refund. Where the law requires, we will report content to authorities.

11. Referral and creator programme

Every account has a referral link. If a new user signs up through your link and later pays for a subscription, you may earn a commission as described on our creators page. We may withhold or reverse commissions for self-referrals, refunds, chargebacks, fraud or promotion that violates these Terms or the rules of the platform where it is posted. Commission terms may change with 30 days' notice.

12. Intellectual property

The Service, including software, design, Companions, text, artwork and trademarks, is owned by Kindrie Ltd or its licensors and protected by intellectual property laws. Except for the limited licences expressly granted in these Terms, no rights are granted to you.

If you believe content on the Service infringes your rights, email [email protected] with enough detail for us to identify the content and your claim.

If you send us ideas or feedback, you agree we may use them without obligation to you.

13. Termination

You may stop using the Service and delete your account at any time from your account page. Deleting your account removes your conversations, memories, pictures and phone number as described in the Privacy Policy.

We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the Service. If we discontinue a paid plan we will refund any prepaid, unused portion. Sections that by their nature should survive termination (including 7, 8, 12 and 14 to 17) survive.

14. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including fitness for a particular purpose, accuracy, non-infringement and uninterrupted or error-free operation. Companions, memories and pictures may be incomplete, inaccurate or unavailable. We do not guarantee that any message, including SMS, will be delivered.

Nothing in these Terms limits rights you have as a consumer that cannot be limited by contract.

15. Limitation of liability

To the fullest extent permitted by law, Kindrie Ltd and its officers, employees and suppliers are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising from or related to the Service, even if advised of the possibility. Our total liability for all claims relating to the Service in any 12-month period is limited to the greater of the amount you paid us in that period and USD 100.

These limits do not apply to liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud.

16. Indemnity

You will defend and indemnify Kindrie Ltd against claims, losses and expenses (including reasonable legal fees) arising from Your Content, your use of the Service, or your breach of these Terms or the law.

17. Governing law and disputes

These Terms are governed by the laws of Kenya, without regard to conflict-of-law rules, and the courts of that jurisdiction have exclusive jurisdiction, except that you may bring claims in your local courts where consumer law requires it.

Before starting formal proceedings, contact [email protected]; most issues can be resolved quickly and informally. Where permitted by law, claims must be brought within one year of the event giving rise to them, and only on an individual basis, not as part of a class or representative action.

18. Changes to these Terms

We may update these Terms as the Service evolves. For material changes we will give at least 14 days' notice by email or in the app before they take effect. Continued use after that date means you accept the new Terms; if you do not, cancel and stop using the Service before then.

19. General

These Terms and the Privacy Policy are the entire agreement between you and us about the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to a successor of the Service with notice to you.

Questions: [email protected]. Kindrie Ltd, Kangundo Road, Kileleshwa, Nairobi, Kenya.